hv77 Privacy Policy

1 Who We Are

hv77 is an online gaming platform serving players in the Philippines. We operate the website hv77.vu and the associated mobile app, which together offer slots, fish games, live casino, sports betting, eBingo, and online poker to registered Philippine players.

For the purposes of this Privacy Policy, hv77 is the data controller — meaning we determine how and why your personal information is collected and processed. If you have any questions about how your data is handled, you can reach us at [email protected].

2 What Information We Collect

hv77 collects personal information when you register, verify your identity, make transactions, use the platform, or contact support. The categories of information we collect include:

We do not knowingly collect data from individuals under 21 years of age. If we discover that data has been submitted by a minor, we will delete it promptly.

3 How We Use Your Information

hv77 uses the personal information we collect for the following purposes:

• Account management: to create and maintain your account, verify your identity, and process transactions in Philippine Peso.
• Security and fraud prevention: to protect your account, detect suspicious activity, and investigate potential misuse of the platform.
• Payment processing: to facilitate deposits and withdrawals through Philippine banking channels, GCash, Maya, and other supported local payment methods.
• Platform improvement: to analyse how players use hv77 and make the experience better — faster load times, better game recommendations, and a smoother interface.
• Legal and compliance obligations: to meet applicable requirements, respond to lawful requests from authorities, and maintain records as required.
• Customer support: to respond to your questions, resolve disputes, and handle complaints effectively.
• Responsible gaming: to monitor play patterns and flag accounts that may benefit from responsible gaming tools or intervention.

hv77 does not use your personal data to build profiles for sale to advertisers or data brokers.

4 Legal Basis for Processing

hv77 processes your personal data on one or more of the following legal bases depending on the activity:

• Contractual necessity: processing required to fulfil our obligations to you as an account holder, including running your account and processing your transactions.
• Legitimate interests: activities such as fraud detection, security monitoring, and platform analytics that are in both hv77's and players' interests without overriding your rights.
• Legal obligation: processing we are required to carry out under applicable law, including identity verification and record-keeping obligations.
• Consent: where you have given us specific consent for a particular use, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

5 Sharing Your Information

hv77 does not sell your personal information. We share data only in the following limited circumstances:

• Payment providers: we share the minimum information necessary with Philippine payment processors, banks, and e-wallet providers (such as GCash and Maya) to complete your transactions.
• Game and technology providers: certified game suppliers and platform infrastructure providers may receive limited technical data to deliver their services on the hv77 platform.
• Identity verification services: third-party KYC providers may process your identity documents and verification data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: we will disclose information when required by applicable law or a lawful order from a competent authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third parties who receive your data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection requirements.

6 Cookies and Tracking Technologies

hv77 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players interact with the site. The main types of cookies we use are:

• Essential cookies: required for the platform to function — including session management, login authentication, and security tokens. These cannot be disabled without affecting platform access.
• Functional cookies: remember your settings and preferences, such as language or display options, to give you a more personalised experience.
• Analytics cookies: collect aggregated, anonymised data about how pages are used so we can identify areas for improvement. This data does not identify you personally.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

7 Data Security

hv77 applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive personal and financial information at rest.
• OTP-based verification to protect account logins and sensitive account changes.
• Access controls that limit which staff members can view player data and under what circumstances.
• Regular security reviews and monitoring of platform infrastructure.

While we take reasonable precautions, no system is completely immune to security risks. You also play a role in keeping your account safe — use a strong, unique password and never share your OTP or login credentials with anyone.

If you believe your account has been compromised, contact [email protected] immediately so we can take appropriate steps.

8 Data Retention

hv77 retains your personal data for as long as your account is active and for a reasonable period after closure to meet legal, financial, and compliance obligations. Key retention principles include:

• Account and identity data is retained for the duration of your account and for a defined period after closure as required by applicable law.
• Transaction records in PHP are retained for the period required for financial record-keeping obligations.
• Support communications are retained for a reasonable period to handle follow-up queries and disputes.
• Technical and usage logs are retained only as long as needed for security and analytical purposes.

When data is no longer needed and retention requirements have been met, hv77 securely deletes or anonymises it.

9 Your Rights Over Your Data

As an hv77 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your account details and a clear description of your request.

• Right to access: you may request a copy of the personal data hv77 holds about you.
• Right to correction: if any of your data is inaccurate or incomplete, you can ask us to update it.
• Right to deletion: you may request deletion of your data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
• Right to restriction: you may ask us to limit how we process your data in certain circumstances, such as while a dispute is being resolved.
• Right to object: you may object to processing based on legitimate interests, including for marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

hv77 will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them.

10 Children and Minors

hv77 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on hv77 using false information, please contact [email protected] immediately. We will investigate and, if confirmed, close the account and delete any associated data.

Our platform includes age verification steps at registration, and we reserve the right to request additional age verification documents at any time if there is reason to question a player's eligibility.

11 Changes to This Privacy Policy

hv77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make significant changes, we will notify registered players through the platform or by email where possible.

The "Last Updated" date at the top of this page will always reflect when the most recent changes were made. We encourage you to review this policy periodically. Continued use of hv77 after an update constitutes your acceptance of the revised policy.

If you have questions about any update or would like a summary of what changed, contact us at [email protected] and we will be happy to walk you through it.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how hv77 handles your personal data, please reach out to us:

• Email: [email protected]
• Platform: via the in-app support chat on hv77.vu or the hv77 mobile app

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For urgent account security concerns, please mark your message clearly so we can prioritise your request.